Customer Service

Shipping & Delivery
All order are free shipping!!! We ship to international via China Post Airmail or Hong Kong Post Airmail, and every parcel will be registered with tracking number. We can also ship by UPS/EMS/DHL/FedEx for alternative shipping method. Which way we will choose to use depends on the customer location and the value of the products. International customers may experience delays by customs or national post providers. Review your duty-free limits. Please let us know before payment if you need split shipment..
Privacy & Security
The time to ship to international via China Post Airmail or Hong Kong Post Airmail quite depends on diffrent desination of the world, it is also subject to change due to the local weather conditions, postal policy and custom checking. Base on the postal Air mail rules and our experience, kindly please be noted that To United States / United Kingdom / Australia, it takes around 10-15 business days; To Canada, it takes around 12-18 business days; To Brazil / South America, it takes around 25-35 days. To Italy / France / Spain / Germany/ Eastern Europe, it takes aournd 15-20 business days.
Returns & Replacements
We accept returns & replacements within 7 days from the day the customer receive the products, please make first contact within 7 days from receiving the order. Products should be returned in original condition. As a benefit to our customers, we also provide repair within 3 months from the day when this item is shipped out, after repair is done, we will send you the item, but the customer should pay both shipping ways.
Ordering
You can oder things and proceed to checkout without having to register as our website member. However the member who registerred as our member can get more information and enjoy favourable conditions.
Payment, Pricing & Promotions
Accepting PayPal payments. The returned customer will get discounted pirce. The customer who registerred as our member will also get discounted price.
Viewing Orders
After the goods is ordered and the payment is made, we will send email to you to let you know that we have received your payment, and shipment will be arranged within 1-2 days. After shipment was made, tracking number will be provided and related email will be sent to you email address for your information. And we will tell you which website you can use to track your shipping stutus
Updating Account Information
If you register as a member of www.laserlands.net , you can update your customer information at anytime. When you make orders next time, you need not to input your address, just choose the addresses you put in before.